High Speed Rail MTR
High Speed Rail MTR
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Frequently Asked Questions

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Alter Cross Boundary Tickets
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Taking Train
12306 Online Ticketing Platform
China Railway Loyalty Programme
Can a child travel alone?

No.

What is QR Code Ticket?

High Speed Rail QR Code Ticket is a dynamic QR code containing ticket information. 12306 registered users who have passed facial verification on the China Railway 12306 mobile app will get the ticket QR code generated on the app (Chinese platform only) after ticket purchase. You can either use this code or your personal identification document for train boarding and at exit gates. Please note that this dynamic QR code will be refreshed regularly. A screenshot is not acceptable.

Can the QR Code Ticket be used for real-name checking?

No. Passengers are required to present the personal identification documents used for ticket purchase for real-name checking and ticket verification.

Are there any baggage restrictions?

The maximum weight of baggage (excluding folding wheelchairs for the disabled) that can be carried by passengers is: Adult 20 kg; Child 10 kg (including children travelling for free); Diplomat 35 kg. The sum of the length, width and height of hand-carried baggage must not exceed 130 cm.

Please note that flammable liquids including antibacterial hand sanitising gels or sprays containing ethanol (alcohol) are prohibited on trains. If required, please use alcohol wet wipes.