Frequently Asked Questions

Apart from 12306 online ticketing platform, passengers who wish to buy Mainland Domestic Ticket in Hong Kong can go to the designated Ticketing Counters at Hong Kong West Kowloon Station. The Counters are operated by China Railway (Hong Kong) Holdings Ltd. and a handling fee of HKD10 to HKD30 per ticket applies according to fare tiers.  Please note that tickets bought at these counters will be treated as tickets paid for in cash in the ticketing system regardless of payment methods.

Yes. For both Mainland Domestic Ticket and Cross Boundary Ticket, a child refers to a passenger aged 6 but below 14.

Yes. For both Mainland Domestic Ticket and Cross Boundary Ticket, an adult refers to a passenger at least the age of 14.