Frequently Asked Questions
No, you still have to pass through facial verification for enrolment in the loyalty programme.
The "Transaction password/Consumption code" is a password to authorise the usage of points for ticket redemptions.
First of all, you need to enrol in the scheme and pass the facial verification in order to activate your account. Points will be credited to your account within 5 days after you take a train.
They will be credited as soon as possible. In the case of any missing points, please apply for them via China Railway 12306.cn, China Railway 12306 mobile app, Membership Counters or Ticketing Counters at designated stations, or call the 12306 Customer Services Hotline within 90 days from the date of travel.
No. Points are only offered for train trips made by a member.
When members redeem tickets with points for themselves, they must present their original personal identification documents and the "Transaction password/Point password". If they redeem tickets for their friends on the assignee list, members are also required to present the original or copy of the registered personal identification document of the assignee.
The eligible trains for ticket redemption are updated from time to time. Please check the availability when searching for trains.