Barrier-free Train Trip

All our station staff have received training on how to assist passengers with disabilities. Please speak to our traveller service centre staff before the train departs so that we can provide you with services to ensure you enjoy a safe and comfortable journey.

We can assist passengers with disabilities in boarding the trains. Due to safety reasons, our staff are unable to provide personal care services, including assistance for feeding or taking of medication, or in toilets. If such assistance is required, we suggest that you arrange for a caregiver for the journey. Please note that we may change the train numbers due to unforeseen circumstances, which may affect the assistance we can provide. However, we will try our best to ensure comfortable services under such circumstances.

Wheelchair Seat Reservation

Passengers with special needs can reserve a wheelchair seat with our staff during ticket purchase.

Station Exit and Entry

MTR Corporation cares about the needs of passengers with disabilities. We are continuously striving to improve facilities and provide the disabled, as well as other passengers with special needs, barrier-free train access to help them enjoy MTR services. All major exits at Hong Kong West Kowloon Station are equipped with barrier-free access to facilitate exit from and entry to the station.


Currently, Hong Kong West Kowloon Station has 64 lifts that connect the different levels and ground floor of the station to make it easy for wheelchair users to enter and exit the station and use the facilities.

Hearing Impaired - Hearing Impaired Passengers

Information Cards

Information Cards, which facilitate communication between hearing impaired passengers and station staff, are available at all information counters at Hong Kong West Kowloon Station.

Passenger Information Display Systems

Passenger Information Display Systems provide visual messages and are supported by an audible warning in case of an incident. They are installed at the entrances and concourses of Hong Kong West Kowloon Station, with the next train arriving visual message always displayed on platforms. Trains are also equipped with displays to show the name of the next station and railway operation information.

Visually Impaired - Visually Impaired Passengers

Audible Lift Message

Audible messages indicating direction and floor level are broadcast in all passenger lifts in Hong Kong West Kowloon Station.

Tactile Guide Path

Tactile guide paths are installed at Hong Kong West Kowloon Station to guide passengers to different station facilities.

Audible Device at Exit/Entry Gates

In Hong Kong West Kowloon Station, an audible device is located at the gate reached from the tactile guide path. When using the gate with a valid ticket, the audio device will say “please enter”.

Escalator Audible Warning Signals

Escalator audible warning signals are installed in Hong Kong West Kowloon Station to help passengers locate escalators and identify the running direction of the escalator at platforms and in the concourses.

Tactile Station Layout Map

Hong Kong West Kowloon Station is equipped with Tactile Station Layout Maps in concourses and platforms so that visually impaired passengers can become familiar with the station layout, use the station facilities, and find barrier-free access to trains.

Facilities with Braille Plates

Braille plates are installed on Ticket Issuing Machines, accessible toilets, lift buttons, lift level plates and staircase handrails in Hong Kong West Kowloon Station.

Broadcast at Platform Level and Door Closing Chimes

Automatic voice announcements will be broadcast when a train is approaching and arriving at the platform. A chime will also sound when the train doors/platform screen doors/automatic platform gates are opening/closing. Moreover, all trains are equipped with a digital broadcasting system which automatically states the next station name.

Mobility Impaired

Wide Gate

The width of the wide gate enables wheelchair users to go through the gate without needing to ask for assistance from station staff.

Accessible Toilets

Designated accessible toilets equipped with handrails and call buttons are provided at Hong Kong West Kowloon Station to meet the needs of passengers with disabilities.

Wheelchair Space inside Car

Wheelchair spaces are provided in High Speed Trains.  There are 2 spaces in Vibrant Express Car 7.  Passengers in need may visit the Ticketing Counters at Hong Kong West Kowloon Station or call our Ticketing and Service Hotline to make arrangements