Station Facilities

Ticketing Counters

Counters providing ticketing services are available at Levels B1, B2 and B3.

Information Counter

Staff at the Information Counter at Level B1 will provide passengers with information on station facilities and will answer general enquiries. Information leaflets about the Station, the Vibrant Express and ticketing are also available.

MTR e-Store

Located on Level B2, same floor as the Arrival Hall, MTR e-Store offers you a variety of MTR and High Speed Rail Souvenirs. Welcome to MTR e-Store to obtain a wealth of information related to MTR and travel to plan your journey.

MTR e-Store – Hong Kong West Kowloon Station

Opening hours: 10:00 a.m. - 07:00 p.m. Mon - Sun (Lunch Time: 02:00 p.m. - 03:00 p.m.)

Enquiry: (852) 5639 2278

Address: Shop B2-13, Arrival Concourse, Hong Kong West Kowloon Station

Products and Services

Free Station Wi-Fi

Connect with the World using Free Wi-Fi at Hong Kong West Kowloon Station

Free Wi-Fi access is available in Hong Kong West Kowloon Station. Enjoy free Wi-Fi service by connecting to "MTR Free Wi-Fi" using an internet enabled smart phone / computer and stay connected with the world.


  • The use of the free MTR Wi-Fi service by each eligible Wi-Fi device is limited to a maximum of 4 sessions of 30 minutes each per day (from 00:00 – 23:59). A fresh session will start with every new connection. If the connection is disconnected and restarted, it will count as a new session.
  • First set the network name (SSID) to “MTR Free Wi-Fi”. You will be redirected to the MTR Free Wi-Fi Service login page automatically. Click the “Agree and connect” button after you have read and agreed to the Terms of Service. You can now enjoy the free Wi-Fi service.
  • Some mobile headsets will auto-switch from Wi-Fi to mobile data connectivity under certain circumstances. To avoid auto-switch to mobile data connectivity, you could consider switching off the data function when using the Wi-Fi service.
  • The free MTR Wi-Fi service is provided by TraxComm Limited. TraxComm Limited is responsible for the quality of service provided. All users are subject to the Terms & Conditions of TraxComm Limited listed on the first page when you access the Wi-Fi service.
Mobile Charging Facilities

Mobile Charging Facilities for personal electronic devices are available at Levels G, B1, B2 and B3. Please follow signs or check the Station Layout Map for locations.

Different types of charging sockets are provided. However, in accordance with Hong Kong's statutory safety specification, 3-rectangular-pin 13A plugs must be used. Passengers may use their own adapters if they comply with this safety specification. All charging facilities also provide USB sockets.

Priority Lane

The following passengers can use the Priority Lane at the Ticketing Concourse (Level B1) to enjoy a smoother process of real-name checking/ticket verification, luggage and security check:

  • First Class, Premium Class and Business Class passengers
  • Passengers in special needs (elderly, wheelchair users and passengers travelling with babies or children)
The Lounge

Business Class, Premium Class and First Class passengers can access The Lounge from Level B3 and enjoy a relaxed waiting environment.

Toilets / Babycare Rooms


Male and female toilets are available at every level of Hong Kong West Kowloon Station. In addition, accessible toilets are also available for passengers with special needs. Click here for more information on barrier-free facilities.

For location of the toilets, please check the map for each level or visit the Information Counter.

Babycare Rooms

Babycare Rooms are located at B1 (3), B2 (4) and B3 (5). We clean and sanitise the babycare rooms regularly to ensure that they remain hygienic.

For location of the babycare rooms, please check the map for each level or visit the Information Counter.

Water Dispensers

Water dispensers are available at Level B3 Departure Concourse for passengers to use.

Automated External Defibrillators (AED)

The Station is equipped with Automated External Defibrillators (AED) for staff or passenger use in an emergency.

Smoking Room

According to MTR By-laws, smoking is prohibited inside Hong Kong West Kowloon Station. Passengers can only smoke inside the designated smoking room, which is located at Level B3 waiting concourse near ticket gate 8 (near 8-16 cars).

Lost Property Office

Passengers who have lost items in Hong Kong West Kowloon Station should contact or visit the Lost Property Office which provides lost item reporting, enquiries, storage of lost property and collection services.

The Lost Property Office is located at Level B2 and is open from 10:30 to 18:00 daily, or you may call (852) 2120 0888 for assistance.

Self-service Taxi Ticket

Arrival passengers and those needing to continue their journey by taxi can get a taxi ticket via one of the channels listed below. You can then enjoy your free time for shopping at the station or planning your trip.

Taxi Ticket Collection Channels:

  1. Scan the taxi ticket QR code displayed at the station
  2. Self-service Taxi Ticket Collection Machine located at the Arrival Concourse (Level B2)
  3. THE GULU mobile app
Station Car Park

Station car park is located at B2 level of the station. Discount scheme is available for High Speed Rail "Park and Ride" users.

For discount details, please click here

Station Car Park Map

Left Baggage Service

A left baggage service and baggage lockers are available at shop number G-2, located at Ground level near Exit B.

Hong Kong West Kowloon Station Public Open Space
  1. The Green Plaza, Sky Corridor, Sightseeing Deck and Bus Terminus Rooftop Garden are open for public use
  2. Crowd management measures may be implemented during festivals or major events, or under any circumstances found necessary
  3. The Sky Corridor and Sightseeing Deck opening hours: 07:00-22:00 daily
  4. The Sky Corridor and Sightseeing Deck will be closed temporarily due to adverse weather conditions or operational needs without prior notice being given
Location map