Real-name Policy

Personal identification documents must be presented and verified for all ticket purchases, after-sales services and upon request on trains. Each valid identification document can only be used to buy one ticket for the same train on the same date. Passengers’ proof of travel are the valid identification documents used for ticket purchase. Any accompanying children who are eligible for free travel, the proof of travel are their valid identification documents used for declaration upon purchase of the tickets.

Acceptable valid personal identification documents:

• Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit)
• PRC Resident Identity Card
• PRC Residence Permit for Hong Kong and Macao Residents
• PRC Residence Permit for Taiwan Residents
• PRC Foreign Permanent Resident Identity Card
• PRC Exit/Entry Permit for Travelling to and from Hong Kong and Macao
• Mainland Travel Permit for Taiwan Residents
• Passports recognized by the PRC Government

When buying a ticket, you must agree and accept the Personal Information Collection Statement, the Rules for Guangzhou-Shenzhen-Hong Kong High Speed Rail Cross-Boundary Passenger Transport and Conditions of Issue of Tickets. Click here for the Privacy Policy Statement.

Passengers can use their identification documents used for ticket purchase to proceed to boarding. Children with their accompanying adult passengers shall use Staff Assistance Counters to complete the real-name checking and ticket verification procedures. Passengers using Self-service Gates can click here to read the Notice on Using Self-service Gates at Hong Kong West Kowloon Station. During the journey, railway staff may request passengers to show their original personal identification documents for checking ticket validity.

For more information, please refer to The Rules for Guangzhou-Shenzhen-Hong Kong High Speed Rail Cross-Boundary Passenger Transport.