Mainland Domestic Tickets
Mainland Domestic Tickets are for the journeys between Mainland stations. For example, a journey from Hong Kong to Hefei requires a "Hong Kong – Shenzhenbei" Cross Boundary Ticket and a "Shenzhenbei - Hefei" Mainland Domestic Ticket.
Buy Tickets
You may buy tickets through the following major Mainland ticketing platforms. Click here to learn more.
- 12306 Online Ticketing Platform1
- Designated Ticketing Counters at the stations
- Designated Ticket Agents
- Ticket Machines at Mainland stations and designated locations
Besides, Mainland Domestic Ticket is available at Ticketing Counters operated by China Railway (Hong Kong) Holdings Ltd. at Hong Kong West Kowloon Station. Service fees will be applied as below:
| Fares | Ticket Purchase Service fees (Each) |
|---|---|
| Below RMB200 | HKD15 |
| RMB200 to below RMB300 | HKD25 |
| RMB300 and above | HKD35 |
Note:
Tickets bought at the Ticketing Counters operated by China Railway (Hong Kong) Holdings Ltd. will be treated as tickets paid by in cash in the ticketing system regardless of payment methods
1 Paper tickets can still be used in a limited number of Mainland stations. If you buy these tickets through 12306 online ticketing platform and plan to collect them at Hong Kong West Kowloon Station, please use the Reimbursement Receipt Collection Machines. Alternatively, you can collect the ticket at the designated Ticketing Counters operated by China Railway (Hong Kong) Holding Ltd. with a service fee similar to ticket purchase. The Reimbursement Receipt Collection Machines only accept original Home Return Permit, PRC Resident Identity Card and Mainland Travel Permit for Taiwan Residents
After-sales Services
After-sales services of Mainland Domestic Tickets are slightly different from Cross Boundary Tickets. For details, please visit www.12306.cn.
Alterations and refunds can be processed on www.12306.cn, China Railway 12306 mobile app, or at the designated Ticketing Counters at Mainland stations. Holders of PRC Resident Identity Card can also process refund at Ticket Machines in selected Mainland stations.
Besides, you may also alter or refund your tickets via designated Ticketing Counters operated by China Railway (Hong Kong) Holdings Ltd. at Hong Kong West Kowloon Station. The transaction will be settled with RMB. Service fees for each altered ticket is HKD20.
Reimbursement Receipt
Reimbursement Receipt for Mainland Domestic Tickets shall be in electronic format. Passenger can obtain it through the 12306 online ticketing platform within 180 days after completing their journey, alteration, or refund process. It can be downloaded and printed multiple times.
Passengers may also use the identification document used for the ticket purchase to collect a QR code slip at the Reimbursement Receipt Collection Machine* or designated Ticketing Counters in Hong Kong West Kowloon Station, Ticket Machines or designated Ticketing Counters in the Mainland stations. Others can then scan the QR code and enter the number of the identification document used for the ticket purchase to assist with the process through the 12306 online ticketing platform.
*Only accept the original documents of the Home Return Permit, PRC Resident Identity Card, and the Mainland Travel Permit for Taiwan Residents. Passenger should take a photo of the QR code slip and save the information themselves
Note:
Ticket purchased by cash:
- Alteration or refund must be processed at the designated Ticketing Counters in the station
- Verified 12306 registered users can apply ticket refund through the 12306 online ticketing platform. The refunded fare can then be collected at the designated Ticketing Counters within 180 days from the date of refund by presenting the identification document used for the ticket purchase
Ticket changed on the Vibrant Express:
- Reimbursement Receipt shall be in physical format and can be collected at the Ticket Machines or designated Ticketing Counters at Hong Kong West Kowloon Station using the identification document used for the ticket purchase
Passengers travelling on the High Speed Rail shall comply with the requirements under applicable laws and regulations (including Hong Kong laws or Chinese Mainland laws) and the Conditions of Issue of Tickets. Cross-boundary passengers shall comply with the Rules for Guangzhou-Shenzhen-Hong Kong High Speed Rail Cross-Boundary Passenger Transport, and all notices posted at stations or MTR website. Non-cross-boundary passengers shall comply with the Mainland Regulations for Transportation of Railway Passengers and all relevant rules and regulations, and all notices posted at stations or 12306 China Railway website.