Process

Departing from Hong Kong West Kowloon Station

Passengers are required to use the Home Return Permit, PRC Resident Identity Card, Mainland Travel Permit for Taiwan Residents or valid Passport that used to buy the ticket for boarding procedures.

Passengers may proceed for real-name checking, security check, immigration and boarding procedures as early as 120 minutes prior train departure. Normally, these procedures can be completed in around 30 – 45 minutes. Passengers travelling during weekends, public holidays, festive seasons or summer holidays; or using traditional immigration counters; or passport holders should allow extra processing time.

1. Real-name Checking and Ticket Verification
   Go directly to the Self-service Gate or the Staff Assistance Counter in the Ticketing Concourse (Level B1) and present your identification documents to complete the real-name check and ticket verification at the same time. The relevant procedures will cease 30 minutes prior to train departure
2. Security Check and Immigration Formalities
   Follow the instructions for baggage and security checks. Prior to security check, you are also advised to empty out your pockets (e.g. mobile phone, coins, keys and etc.) and put them in handbags or hand baggage for facilitating the process. Then go to the Departure Concourse (Level B3) to complete both Hong Kong and the Mainland immigration formalities
3. Boarding
   Enter the boarding gate on Level B3 using the identification document or QR Code Ticket¹ and board the train. The gates will open 15 minutes before departure time and close in the last 5 minutes
4. Arriving at a Mainland Station
   Exit the gate using your identification document or QR Code Ticket¹