Process

Easy Journey in 3 Steps:

Passengers can enjoy an easy train journey by following these 3 steps and paying attention to the relevant information.

Immigration and boarding

Passengers should bring their personal identity document that is used for ticket purchase for real-name ID check and immigration procedures.

Follow 3 easy steps for journeys departing from Hong Kong:

  1. After you have passed the real-name ID check at the Ticketing Concourse on Level B1, you can then proceed for luggage and security check.
  2. Descend to the Departure Concourse on Level B3 to complete both the Hong Kong and Mainland clearance procedures in one go
  3. Wait at the Departure Concourse and follow the directions to the gates to Level B4. The gates will be closed 5 minutes before departure time.