20-ride Ticket ‧ 30-day Ticket

After purchasing the 20-ride/30-day Tickets, passengers can take multiple-rides between Hong Kong West Kowloon Station and a selected short-haul Mainland Station within the Guangzhounan or Guangzhoudong route based on the class of travel and the maximum number of rides specified on the ticket, through seat reservation or directly obtain a seat for travel within the validity period.

Ticketing Channel

12306 official website or mobile app (applicable to registered users)

Validity Period (calculated from the day of first travel)

• 20-ride Ticket：90 days / 20 rides
• 30-day Ticket：30 days / 60 rides

The purchased ticket must be activated within 30 days (including the day of purchase). Failure to activate the ticket for travel within this period will result in it becoming invalid, and the ticket price for the invalid ticket will be refunded accordingly

Applicable Trains

Short-haul trains travelling between Hong Kong West Kowloon Station and Guangzhounan, or Guangzhoudong Station; subject to the trains available for selection during seat reservation

Ticket Type and Class of Travel

Subject to the types or classes available at the time of purchase

Fare

• Subject to the ticket type, combination of stations and class of travel
• Priced and sold in Renminbi (RMB)

Seat reservation or directly obtain seat for travel

• Channels:
  (i) Seat reservation: 12306 official website or mobile app, ticket machines
  (ii) Directly obtain a seat: Gates in the Mainland Stations (trip information will be sent to passengers registered mobile number via SMS)
• Cut-off time:
  (i) 12306 official website or mobile app: 30 minutes before the train departs from Hong Kong or subject to the arrangements of the Mainland stations for the train departs from the Mainland
  (ii) Ticket machines in Hong Kong West Kowloon Station: 30 minutes before the train departs
  (iii) Ticket machines and gates in the Mainland Stations: Subject to the arrangement of the stations
• Maximum number of seats can be reserved at the same time: 10 seats
• The maximum seat reservation will be limited to one until remaining rides in the ticket are fully utilized or the ticket has expired if the cumulative cancellations are five times within 48 hours of the train departure time
• Failure to cancel the seat reservation before the train departure time will be counted as one completed ride
• For details of the reserved seat, please refer to the 12306 official website or mobile app, or ticket machines

Reminders:

• Each passenger is allowed to hold a maximum of two tickets for the same departure and arrival stations at one time. However, the passenger shall confirm that the previously purchased ticket has already been activated for travel before acquiring a second ticket for the same departure and arrival stations
• Passenger who holds multiple tickets applicable for the current train but not yet reserved seats must go to the manual ticket gate and choose the corresponding ticket for entry
• Passengers are only allowed to board the train according to the reservation or seat obtained. Travel beyond the designated arrival station, disembarkation mid-journey, or travel in other classes is not allowed
• This ticket cannot be used for Flexi-trip Arrangement
• Reimbursement Receipt can be collected from the Ticketing Counter 1-5 or the Mainland Stations
• For declaration of children travelling for free, please use the 12306 official website or mobile app

Click for the product leaflet

Click for the Terms and Conditions

China Railway 12306 official website

Download China Railway 12306 mobile app

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