Frequently Asked Questions

What is a Cross Boundary Ticket?

A Cross Boundary Ticket is a train ticket for a journey with Hong Kong West Kowloon Station as the departure or arrival station, e.g., from Hong Kong West Kowloon Station to Guangzhounan Station, or from Chaoshan Station to Hong Kong West Kowloon Station.

Must a Child Ticket be bought using the child's identification document?

Yes. The child who is eligible for travel free must provide his/her identiification document upon ticket purchase.

Why do the fare for tickets for the same train number and same departure date from Hong Kong ticketing channels change depending on the time of booking?

Fares are set in Renminbi with the Hong Kong Dollar (HKD) fare being adjusted monthly subject to the prevailing exchange rate. Adjusted HKD fares will be announced on the first day of every month. For tickets sold in HKDs, the fare is the valid Implemented Fare for the current month which may not be the same as the fare on the date of travel.

For example: Passenger A bought a ticket on 28 January for the journey from Hong Kong to Guangzhounan on 5 February and paid the HKD fare at HKD260 as of January. On 1 February, HKD fare of this ticket have been adjusted upward to $265 based on changes on exchange rates. When Passenger B buy the same ticket on 3 February, he/she will pay $265.

Are there standing tickets for high speed rail?

Unless otherwise specified, Cross boundary passengers on high speed rail must be seated according to their seat numbers. To cope with the Futian Same-day Flexi-trip Arrangement, Non-reserved Seat Tickets are available for designated trains in the second class cars. These tickets will not have assigned seats and passengers may need to stand during the journey.

Can different passengers use same mobile phone number upon ticket purchase?

Yes. A maximum of five passengers can register the same mobile phone number. Passengers aged below 18 or 60 and above are not counted in the quota.

Can I choose my seat when buying a ticket?

Seats are automatically assigned by the ticketing system.

For the 12306 online ticketing platform (Chinese platform), passengers can choose seat preference (i.e window, middle or aisle seat). The system will assign seats according to your preference, subject to seat availability.

Can I buy a ticket for someone else?

Yes. When buying a ticket at a Ticketing Counter at stations, a valid identification document of the passenger is required. Ticket Machines at the Hong Kong West Kowloon Station only accept Home Return Permits, PRC Resident Identity Cards, Mainland Travel Permit for Taiwan Residents and Electronic Passports. The personal identification documents accepted by Ticket Machines in Mainland stations are subject to the arrangements of the individual stations. Passengers are advised to check the arrangement of individual ticket agents if they are going to buy tickets from ticket agents.
If you are a 12306 registered user, you can create a passenger list in order to buy tickets for others who have passed verifications.

Are there any things to note when buying tickets from Ticket Machines at Hong Kong West Kowloon Station?

Ticket machines support mobile payments and contactless credit cards. Transaction limit of contactless credit cards, Apple Pay, Google Pay and Samsung Pay is HK$1,000.

If your accompanied children eligible for free travel, you must register his/her identification document information after ticket purchase. Please click the "Declaration of children travelling for free" button on the main page and follow the instruction to complete the process.

Are the train information shown during ticket purchase real-time?

No, the displayed information is scheduled time. Actual train departure and arrival times may be changed under special circumstances such as service disruption. For more information, please pay attention to announcements at the stations, on the website and the High Speed Rail mobile app.

Can the passenger's name be altered after buying a ticket?

The passenger's name and his/her personal identification number cannot be altered after ticket purchase.

Can I only buy a Child Ticket online?

You cannot buy a Child Ticket alone through online ticketing platform and Ticket Machines, except Ticketing Counters at stations.

Where can I collect the Reimbursement Receipt if I have lost it?

The Reimbursement Receipt will not be reissued.