Frequenty Asked Questions
Tickets purchased through MTR ticketing channels including online, tele-ticketing or ticket agent must be collected at the Hong Kong West Kowloon Station regardless of whether the ticket is an outbound or return ticket.
Yes, but the original identification document of the traveller must be produced.
The high speed rail ticketing system does not record payment information for tickets purchased through an agent. Travellers collecting such tickets at a ticket machine must provide the booking number, ticket collection password and the original identification document. Click here for details.
They can be collected in batches.
For tickets purchased via the online, tele-ticketing services or through a ticket agent provided by MTR, travellers can still collect their tickets within 20 days after the train has departed.
Tickets purchased via Mainland's 12306 website or mobile app can be collected at any stations or other designated locations in Mainland as well as at Hong Kong West Kowloon Station. Click here for details.