Notes to Passengers

• Hong Kong West Kowloon Station service hours are 6:00 am – 12:00 midnight daily
• Tickets are only valid for the ticketed date, train number and Class of Travel. Passengers who get off the train mid-journey or those who have not travelled the whole journey cannot use the same ticket for the remainder of the journey
• Please be reminded to ensure that you have the valid travel documents while travelling. The gates on Level B3 will close 5 minutes prior to departure time
• You must provide an original identification document that complies with the Rules for Guangzhou-Shenzhen-Hong Kong High Speed Rail Cross-Boundary Passenger Transport to enter the station for boarding
• Passengers found to be travelling without a valid ticket shall be handled in accordance with the relevant regulations. Adult passengers found to be travelling with a Child Ticket will be treated as travelling without a ticket
• Unless affected by service disruptions or the train crew agrees to issue a supplementary ticket with excess fare paid, passengers must alight at the destination station as shown on the ticket
• Passengers who are deemed unsuitable for train journeys in accordance with the relevant laws and regulations, and passengers whom the railway transport company believes will threaten public health and safety, violate the relevant laws, disturb public order at the stations or trains, or harass other passengers, or passengers who are travelling in violation of the regulations or refuse to pay excess fares can be denied train service. Passengers who have bought a ticket but did not travel with the ticket, can request a refund at the departure station after paying the refund fee; for those who have travelled with the ticket, the fare for the journey from the alighting station to the original destination station will not be refunded and the transport contract will be terminated immediately

Click here for further notes.

Click here to download High Speed Rail (Hong Kong Section) Safety Guide.