Online ticketing service provided by MTR and 12306 China Railway
In addition to MTR's online ticketing, you can also enjoy online ticketing convenience through the 12306 website and mobile app provided by China Railway.
|Key Service Provision||MTR Online Ticketing||12306 China Railway Online/Mobile App Ticketing|
|Account registration||Not applicable||Mandatory|
|Ticket Types||Cross-boundary tickets||Cross-boundary and domestic tickets|
|Ticket collection||Hong Kong West Kowloon Station||Hong Kong West Kowloon Station and any Mainland stations|
|Common Payment means for HK & overseas users||Visa , Mastercard, UnionPay Online Payment||Union Pay Online Payment, Wechat Pay HK|
|Remaining seat information||Not available||Available|
|Seat selection||Assigned by system||Seat preference|
|Pre-fill of travellers' information||Not available||Travellers information and that of their companions is stored in the user account and is not required to be entered again during ticket purchase|
|Loyalty Programme||Not available||Available|
|Language||Traditional Chinese, Simplified Chinese, English||Simplified Chinese|
Notes to ticket collection at Hong Kong West Kowloon Station:
- 12306 Ticket Collection Machines are available at the station. The machine accepts PRC Resident Identity Card, 2nd generation Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit) and 2nd generation Mainland Travel Permit for Taiwan Residents.
- Travellers with 1st generation travel documents or other travel documents, please collect tickets from ticketing counters operated by China Railway (Hong Kong) with a handling fee ranging from HK$10 to HK$30 subject to the ticket fares of each ticket.
Click here to check out more about 12306 China Railway.
Click here to register a 12306 account.