Smart Tips

Departure Procedures

To ensure timely departure, passengers are advised to allow sufficient time for completing security checks and immigration formalities at Hong Kong West Kowloon Station. Normally, travellers can complete the above procedures smoothly within 30 minutes*. However, as there are more travellers visiting the Mainland during festive seasons and public holidays, please allow extra time for your clearance process.

Prior to security check, travellers are also advised to empty out their pockets of any loose objects (e.g. mobile phone, coins and keys etc.) and put them in handbags or hand baggage for facilitating the process.

* Passport holders or travellers using traditional immigration counters may require additional time for clearance process.

Baggage

When you travel on the High Speed Rail, there are restrictions on the dimensions of your baggage. The total dimensions for each piece of baggage cannot exceed 130cm, and the maximum total weight for your baggage is 20kg for each adult passenger and 10kg for each child passenger. Baggage or parcel consignment service is not offered by the High Speed Rail.

Prohibited & Restricted Items

For safety reasons, items such as explosives, dangerous goods, compressed gases, flammable liquids, poisons and corrosive items are strictly prohibited in High Speed Rail stations and trains. In addition, you are reminded that there are several restricted items such as nail polish, hair dyes, etc. that can only be carried in very limited quantities.

For further details, please click here to visit related webpage or call the tele-ticketing and enquiry hotline on (852) 2120 0888.

Child Ticket

Child Ticket is available for traveller aged under 18 and whose height is between 1.2m and 1.5m.

A child whose height is under 1.2m can travel free of charge if accompanied by an adult, provided that the child does not occupy a seat. Any additional child under 1.2m must have their own ticket.

Ticket Purchase – Ticketing Counters

In addition to using Ticketing Machines, you can also buy Cross Boundary Tickets at the Ticketing Counters at Hong Kong West Kowloon Station. Ticketing Counters accept both HKD & RMB cash payments, as well as various electronic and mobile payments. If you wish to buy tickets between Mainland cities connected by the High Speed Rail network in Mainland China, these are available at ticketing counters operated by China Railway (Hong Kong) Holdings Limited at Hong Kong West Kowloon Station. Tickets will be issued at time of purchase*.

* corresponding service charge applies

Ticket Purchase – Ticketing Machines

If you are the holder of Home Return Permit or second-generation PRC Resident Identity Card, you can use the 39 ticketing machines at Hong Kong West Kowloon Station to buy cross boundary tickets. The ticket machines accept HKD cash, Octopus, Visa payWave and Mastercard contactless credit card *.

For holders of other types of identification documents, you have to approach the ticketing counters for buying the tickets.

* Maximum amount for Octopus and contactless credit card is HKD1,000 per transaction.

Ticket Collection

If you have purchased tickets via online ticketing, ticket agents or tele-ticketing hotline, you can collect your tickets at Hong Kong West Kowloon Station on the day you travel. Remember to bring along the original copy of your identification document, and the credit card used for booking or the booking number together with the customized ticket collection password, when collecting the tickets.

If you have purchased your tickets through 12306.cn website or mobile app, they can be collected at the counters operated by China Railway (HK) Holdings Ltd at Hong Kong West Kowloon Station on the day of travel or during the pre-opening period shown above*.

* corresponding service charge applies