Hong Kong Ticketing Channels

Services Overview

Cross Boundary Tickets arriving at or departing from Hong Kong West Kowloon Station can be purchased from MTR ticketing channels, including short-haul journeys between Hong Kong and other cities, such as Shenzhen, and long-haul journeys between Hong Kong and Shanghai, Beijing and other cities. Travellers can choose any channel which meets their needs. If you have provided your Hong Kong mobile phone number upon ticket booking, you will be able to receive latest information through SMS in case of service disruption. Alternatively, you can download the High Speed Rail Mobile App to receive train information.

Ticketing Channels Service Hours Service Scope
Ticketing Ticket Collection Booking Enquiry Alteration Refund
Ticketing Counters2
(23 counters)
6:00 am – 11:00 pm
Ticket Machines1
(39 machines)

How to use a Ticket Machine

6:00 am – 11:00 pm
Online Ticketing2
www.mtr.com.hk/highspeed

How to book ticket online
6:00 am – 11:00 pm
Ticket Agent2

List of Ticket Agents
Subject to individual agent's arrangement
Tele-ticketing2
(2120 0888)
7:00 am – 9:00 pm

1 Hong Kong West Kowloon Station

2 Tickets purchased via these channels must be collected at the Hong Kong West Kowloon Station before journey

Buy Tickets

After selecting the date, train number and class of travel, a seat number will automatically be assigned by the ticketing system. Tickets that are not purchased at Hong Kong West Kowloon Station must be collected before the journey. “No Seat Ticket” is not available on cross boundary service. Travellers should sit according to their seat number.

An adult aged 18 or above with a valid ticket is allowed to bring a child aged below 18 and of a height below 1.2 metres travelling for free provided that the child does not occupy a seat. A ticket is required when more than one child is travelling with an adult.

Wheelchair spaces are available for the convenience of wheelchair users. Travellers in need of such spaces should make a request with our staff at the ticketing counters of the Hong Kong West Kowloon Station or on the tele-ticketing hotline.

Ticketing Channel Acceptable Identification Document Advance Sales Booking Cut-off Time (before train departure) Payment Method
Cash e-Payment1 Mobile Payment
Ticketing Counter2 All3 28 days 30 minutes4 HKD
RMB
Visa
MasterCard
UnionPay
Octopus
EPS
Apple Pay
Google Pay
Samsung Pay
Alipay, Alipay HK
WeChat Pay, WeChat Pay HK
Ticket Machine5 Selected5 28 days 30 minutes4 HKD Visa payWave
payWave
MasterCard contactless
Octopus
Not applicable
Online Ticketing6 All 30 days7 120 minutes Not applicable Visa
MasterCard
UnionPay online Payment
Not applicable
Ticket Agents All 30 days7 Subject to individual agent's arrangement
Tele-ticketing All 30 days7 120 minutes Not applicable Visa
MasterCard
Not applicable

1 Octopus and contactless credit card payments have a limit of HKD1,000 per transaction

2 Travellers must produce the original or a photocopy of a valid identification document when buying tickets at the ticketing counters at Hong Kong West Kowloon Station

3 Acceptable identification documents include Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit), PRC Resident Identity Card, PRC Exit/Entry Permit for Travelling to and from Hong Kong and Macao, Mainland Travel Permit for Taiwan Residents and foreign passports recognized by the PRC Government

4 Please allow sufficient time for completing security checks, immigration and boarding procedures after ticket purchase. Normally, it would be as quick as around 30 minutes to finish the procedures. Passport holders, passengers using traditional immigration counters or travelling during festive seasons and public holidays, please allow extra time for your clearance process

5 Ticket machines at the Hong Kong West Kowloon Station only accept original Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit) and PRC Resident Identity Card (limited to second generation cards)

6 Online ticketing supports desktop PC or laptop PC with selected browsers (Chrome, Internet Explorer and Firefox)

7 Ticket sales start at 8 a.m. on the first day of the pre-sale period for trains departing from Hong Kong. For trains from the Mainland to Hong Kong, start time of ticket sales on the first day of pre-sale period varies according to the policy of respective railway bureau

Ticket Collection

Tickets purchased via online ticketing, ticket agents or tele-ticketing hotline must be collected at the ticketing counters or ticket machines at the Hong Kong West Kowloon Station before journey. The identification and other documents (if any) used for booking must be produced when collecting the tickets. If a booking contains multiple tickets, the tickets can be collected in batches. Please allow enough time for ticket collection.

Ticketing Counters1 Ticket Machines
Ticket collection cut-off time1 30 minutes before train departure 30 minutes before train departure
Accepted identification documents All2


(origin document must be produced)
  • Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit)
  • PRC Resident Identity Card (limited to second generation cards)
(original document must be used)
Other documents Not necessary

Online ticketing or tele-ticketing

Credit card used for booking or booking number along with the customized ticket collection password

Ticket agents

Booking number along with the customized ticket collection password

1 Please allow sufficient time for completing security checks, immigration and boarding procedures after ticket collection. Normally, it would be as quick as around 30 minutes to finish the procedures. Passport holders, passengers using traditional immigration counters or travelling during festive seasons and public holidays, please allow extra time for your clearance process.

2 Acceptable personal identity documents include Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit), PRC Resident Identity Card, PRC Exit/Entry Permit for Travelling to and from Hong Kong and Macao, Mainland Travel Permit for Taiwan Residents and foreign passports recognized by the PRC Government