High Speed Rail Ticket Refund Request Form (for tickets purchased by credit card)

Passengers who purchased High Speed Rail train tickets for travel from 24 January 2020 onwards, between Hong Kong West Kowloon Station and the Mainland stations through the MTR ticketing channels by credit card, can now request a refund for collected but unused tickets by post.

To have your refund request processed as soon as possible, please send the completed form with the original tickets and photocopies of your supporting documents by mail to Hong Kong West Kowloon Station on or before 15 April 2020.

Click here to download the Refund Request Form.

For enquiries, please call the High Speed Rail Ticketing and Service Hotline on 2120 0888.