Smart tips for holiday travel on High Speed Rail

As the Lunar New Year holiday approaches, to ensure a seamless travel experience on High Speed Rail, you may check out the smart tips below!

Tips for ticket purchase

✅ Tickets for departures within 15 days are available

✅ The most convenient way to buy a ticket is by using 12306 website or mobile app. You can simply create an account with Mainland Travel Permit for Hong Kong and Macao Permanent Residents (including Non-Chinese Citizens) and mobile phone number or valid Passports. Without going to station in person, you can enjoy one-stop services of ticket purchase, alteration and refund. Click here to learn more

✅ You can also buy ticket from designated Ticket Agents. Click here to view the agent list

✅ If you buy ticket via Ticket Machine at station, please bring original travel document of all passengers. The Machines at West Kowloon Station only accept e-Payments (for example, contactless credit cards, WeChat Pay and Alipay)

✅ A child who is aged below 6 may travel free, provided that he/she does not occupy an additional seat. His/her identification document must be registered upon ticket purchase. Each Adult passenger can register a child for free travel

Tips for train boarding

✅ Passengers are required to use the identification document that used to buy the ticket for boarding procedures

✅ Passengers may proceed for real-name checking, security check, immigration and boarding procedures as early as 120 minutes prior train departure. Normally, these procedures can be completed in around 30 - 45 minutes. Passengers travelling during public holidays, festive seasons or weekends; or using traditional immigration counters; or passport holders should allow extra processing time

✅ Please use the Self-service Gate or the Staff Assistance Counter in the Ticketing Concourse (Level B1) of West Kowloon Station to complete real-name checking and ticket verification. The relevant procedures will cease 30 minutes prior to train departure

✅ Passengers with accompanied child should use Staff Assistance Counter for the real-name checking and ticket verification

✅ The gates on at the Departure Concourse (Level B3) will open 15 minutes before departure time and close in the last 5 minutes. Plan your time wisely, and you can easily board the train without hassle

Friendly reminders:

💡 Passengers travelling between West Kowloon Station and Futian or Shenzhenbei Station can make extra three last-minute changes to their train trips on the day of travel through the Same-day Flexi-trip Arrangement, in addition to the General Ticket Alteration. Click here to learn more.